We're really sorry you've been charged the incorrect price. The loyalty offer needs to be manually redeemed via the banner on your Today screen or via the loyalty offer emails. Unfortunately, it isn't automatically applied when the subscription renews.
We'd hate for you to miss out on the offer so would suggest you first of all request a full refund. Click here for more information about getting a refund.
Once you've received a full refund, please get in touch with the Support Team. They will be happy to send you a discount code, which will allow you to redeem the £49.99 yearly subscription. Click here for more information about redeeming a code.
Rest assured your progress on the plan won't be lost. You can simply pick up where you left off. Apologies again for any inconvenience caused and good luck smashing it.